SERVICES

Special Customer Services

CUSTOMER SERVICE PROGRAMS

We offer a variety of customer service programs to benefit the needs of our customer.

HEAT PUMP & NATURAL GAS FINANCING PROGRAM – We offer to qualified buyers lower than bank rate of financing for up to 10 years to install the most efficient heating and cooling system in your home.
EQUAL MONTHLY PAYMENT PLAN (EPAY) – Pay your electric bill in 11 equal payments. Sign up in the month of June.
DELAYED PAYMENT PLAN – For qualified senior citizens this program allows you to pay your electric bill on the 5th of the month.
ELECTRONIC FUNDS TRANSFER (EFT) – You can have the amount of your electric bill automatically drafted from your checking account.
CREDIT CARD PAYMENT – At our main office, we accept Master Card, Visa & Discover. Please note that as of February 01, 2018 SUB will no longer absorb credit card fees.
SECURITY LIGHTING – We have a variety of different sizes and prices for outdoor lighting.
GOOD NEIGHBOR PROGRAM – A monthly donation that can be added to your payment to help those less fortunate to stay warm in the winter.
GREEN POWER – We participate with TVA to give you the ability to buy electricity that is generated from clean, renewable resources. Just visit greenpowerswitch.com or call our office for more details.
ENERGY LITERATURE – We have several informative brochures available that pertain to our electric and gas services.
PAY AT BANKS – Several area banks accept payment in full for your utility bill. Current banks accepting payments are:
- Volunteer Federal
- Athens Federal
- Peoples Bank

Water and Sewer Leak Adjustments Policy

Sweetwater Utilities Board will adjust one month of water and sewer leak bills if the water leak is underground only. The adjustment will not cover leaks inside of the home, such as, a running toilet, a leaky faucet, hot water heater leak, water hose left on, etc. Therefore, an SUB representative will be sent out to verify an underground repair has been made. After returning to the office the SUB representative will then notify the billing office to adjust the customer’s water and sewer bill.

At that point, the water adjustment will consist of a one month adjustment on the water bill. The billing office will get a 6 month average and adjust off half of the difference on the one month water bill. That will equal half of the water leak being adjusted off on the water bill only.

As for the sewer, the adjustment will consist of a one month adjustment on the sewer bill also. The billing office will get a 6 month average and adjust off the difference on the one month sewer bill. That will equal the whole leak being adjusted off the one month sewer bill.

It is the policy of SUB to offer customers one (1) adjustment per twelve-month period.

Energy Savings Program

At Sweetwater Utilities Board, in partnership with TVA, we are pleased to offer a program designed to educate customers about energy-saving opportunities in their homes.

How to Participate

Online Survey: Click here to complete a quick survey using generalized rates and comparisons for the TVA service area.
Personalized Energy Report: For a detailed report based on your actual energy usage, request a survey booklet. Once completed, simply drop it in the mail (postage paid), and receive a customized energy analysis within 2-3 weeks.

Additional Energy-Saving Resources

TVA Energy Purchasing Tool: Compare products, efficiency ratings, and total costs before making energy-related purchases. Click here to access this resource.
TVA Energy Right Website: Visit TVA’s Energy Right for more tips on energy efficiency and savings.

For more information or to request a survey booklet, call or visit our office.

Notice

It is the policy of the Sweetwater Utilities Board that all its services and activities be administered in conformance with the requirements of Title VI of the Civil Rights Act of 1964.

Questions or Concerns

For any questions or concerns please contact one of our Customer Service Associates at
423-337-5081 option #3

Complaint Resolution

TVA provides regulatory oversight for your local power company’s rates and service practices. If you have an issue or complaint that you have not been able to resolve with your local power company, TVA’s Complaint Resolution Process may be able to help. 