Water and Sewer Leak Adjustments Policy

SUB is reminding the community to be aware of ongoing scams involving people impersonating utility employees or contractors.

Sweetwater Utilities Board will adjust one month of water and sewer leak bills if the water leak is underground only. The adjustment will not cover leaks inside of the home, such as, a running toilet, a leaky faucet, hot water heater leak, water hose left on, etc. Therefore, an SUB representative will be sent out to verify an underground repair has been made. After returning to the office the SUB representative will then notify the billing office to adjust the customer's water and sewer bill.

At that point, the water adjustment will consist of a one month adjustment on the water bill. The billing office will get a 6 month average and adjust off half of the difference on the one month water bill. That will equal half of the water leak being adjusted off on the water bill only.

As for the sewer, the adjustment will consist of a one month adjustment on the sewer bill also. The billing office will get a 6 month average and adjust off the difference on the one month sewer bill. That will equal the whole leak being adjusted off the one month sewer bill.

*** FRAUD ALERT ***

THE SWEETWATER UTILITIES BOARD WANTS TO REMIND ITS CUSTOMERS THAT NO EMPLOYEE OF SWEETWATER UTILITIES BOARD WILL EVER CALL A CUSTOMER ASKING FOR PAYMENT.

WE ONLY CONDUCT BUSINESS DURING OFFICE HOURS FROM 8AM-5PM, MONDAY-FRIDAY, AND EVEN THEN WE WILL NOT CALL A CUSTOMER FOR PAYMENT.

IF YOU, OR ANYONE YOU KNOW, RECEIVES A CALL REQUESTING BILL PAYMENT BY PHONE, IT IS A FRAUDLENT CALL AND IS NOT FROM SUB. IF YOU HAVE QUESTIONS, PLEASE CONTACT US AT 423-337-5081 DURING OFFICE HOURS OF 8:00AM – 5:00PM, MONDAY-FRIDAY.

THANK YOU.